By completing and submitting this form you consent to the use of your data in accordance with HP’s Privacy statement. Or turn on and turn off repeatedly almost 20 times for moving scanner to the opening Look down and you will see a mirror right side gab under the scanner light. Please sign in to comment. Please make a different selection, or visit the product homepage. I changed to Epson and for many years didn’t give me any trouble. HP is compiling your results. See your browser’s documentation for specific instructions.

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Any warranty support needed would be completed by the reseller that sold the product. Please try again shortly.

HP LaserJet 3380 Scanner Error

Please return to the product information page and verify the numbers provided or try again later. Select your operating system and version. How does HP install software and gather data? I had a film on the mirror, nothing seemed to work until I got out the alcohol prep pads. Product has been exchanged: Lets try to make this as easy as possible.


HP encountered an error while trying to scan your product. Let HP identify any out-of-date or missing drivers and software How does HP use product data collected with this service? The Virtual Agent is currently unavailable.

Remove the screw and remove the plastic piece and then remove the strip of glass. Turn the power off. Select your desired files and a list of links will be sent by email. Privacy Policy Terms of Use. H it worked great. Europe, Middle East, Africa.

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It matches the product: Follow this checklist to stop these prints: We are unable to determine your warranty status for the product and serial number provided. We were unable to find any drivers for your product. HP Download and Install Assistant.

HP LaserJet Scanner Error | FixYourOwnPrinter

Scanner scans even better than before. This product cannot be identified by Serial Number alone.

Any warranty support needed would be completed by the third party that sold the product. Please wait while we process your request.


This process can take several minutes depending on the number of warranties being checked. I just fixed my HP scanner error!!!

HP LaserJet 3380 All-in-One Printer User Guides

The mirror is lasrjet difficult to see, but use a flashlight and you will see. Unable to determine warranty status. Please try again shortly.

Use a dry q-tip and clean the mirror a couple of times and then move the scanner back towards the right and then use the pliers to move it the rest of the way to the right side. No software or drivers are available for this product with the selected operating system.